Explaining Business Process Performance

business process improvement to a change in leadership. One hundred and eight respondents (32.2 percent) also pointed to planning as an important factor. Planning is included in the leadership group as it is most often a leadership initiative. Garland Elmore, associate vice president for teaching and learning information technology and dean of information technology at Indiana University, described the role of planning in improving process performance What distinguishes institutions that achieve high levels of business process performance from those that do not? Some speculate that it is strictly a matter of resources. Those that have more can do more. Others point to the emergence of a leader or champion for change as the most important factor. There are myriad contributing factors promoting and supporting business innovation at universities. Fourteen such factors are examined in this chapter.